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GENERAL INFORMATION AND SERVICE
  • What are Promotional Products?

    Promotional Products are items imprinted with a logo or message. From caps to pens to T-shirts, promotional products are advertisements that possess great staying power. Long after you make a sales call or exhibit at a trade show, people will continue to use the promotional product you gave them and remember your company and its message.

  • Can I order products directly from Keepromo?

    Keepromo sells products through Promotional Products Distributors only. We do not deal with end users or retailers.

  • Why should I register for an account?

    Distributors who register/create an account will have access to distributors’ only features and information such as Virtual Spec Samples, Artwork Upload, Order Status information, Order Catalogues and much more. The tools we create to help our distributors reach their customers are not available to the public so we keep them on the Distributor side of our site.

  • Where do your products come from?

    All our products are manufactured in China. We have direct and closest relationship with the factories.

  • If I cannot find the product I am looking for, can you source for me?

    Yes. We can also customize products for you directly from China. Minimum order quantity applies. Please contact your nearest reseller for any products you may be interested in.

  • Am I limited to the items shown in the catalogue or website or can I customize my order?

    Our catalogue and website only shows a sampling of the products we can source and develop for you. We have unsurpassed sourcing ability. Please contact our customer service by phone or email to begin the custom order process.

  • How do I get in touch with someone if I have a problem with my order?

    You can email us at service@keepromo.com or call us at +86 21 6432 0801, Monday through Friday 8:30 am to 6:30 pm.

  • Can I order a print catalogue?

    Yes. Please contact us for your catalogue request.
    Limited 3 copies of free catalogues per client are available, freight charge applies. Additional copies are available for a cost of $2.00 per copy plus freight.
    You can also check our E-catalogue online through our website www.keepromo.com.

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